What we do

We offer a wide range of services, including community engagement and research, training, consultancy and coaching. 

In our experience, these different services often overlap – and you might need a piece of work that combines more than one. That’s why we always start with what you want to achieve, then find the right mix for you.

Community engagement and research

Get insights and direction to make better decisions:

  • Go beyond online-only consultations and hearing from the usual suspects
  • Reach all groups within your community
  • Hear balanced feedback and gain a better understanding of the issues
  • Get reliable data on which to base your decisions and justify funding
  • Have confidence in your work, knowing you’re not doing a tick box exercise
  • Save time and money – because work that’s built on strong evidence has a better chance of success.

Training and development

We work with you to understand the needs within your team and what you want to achieve with the training. Then we design bespoke training that will equip your people to reach their potential and thrive. 

  • Custom-designed to help you meet your goals
  • Interactive, dynamic sessions
  • Experienced and skilled trainers and facilitators
  • Flexible to meet your needs – from a single session, to long-term programmes.

Multi-component programmes

Often our clients need a piece of work that doesn’t fit neatly into one category. Instead, it could be a multi-discipline project that runs over several years. Below are examples of programmes we design and project manage.

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Olympics Elevate Youth Voice project

We’ve been running this flagship youth programme for the Olympic Park since 2014. We facilitate meetings between young people in the area and architects, planners and senior managers. This means they can give feedback on development proposals in the Olympic Park area. We also provide community research, leadership training for the young people, and consultancy. 

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National Gallery

The NG200 Welcome is a year-long programme celebrating the 200-year anniversary of the Gallery. As the engagement specialists on the design team, we've facilitated co-design groups to represent views of people all over the UK. We've also run an innovative project that engages with young people around the archaeology finds unearthed during the dig.

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Royal College of Pediatrics and Child Health (RCPCH)

One project we're working on includes exploring why vaccination rates are dropping, and what we can do to reverse this. The range of work across all our projects together is a little mind boggling, but includes: staff training; facilitating groups for young people with health needs like epilepsy and asthma; producing podcasts with young people; and consultancy.

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Grenfell

We've supported the Ministry of Housing, communities, local government and the Grenfell Tower Memorial Commission over several years. A key part of this role has been providing strategic advice on community outreach. Then heading up the community engagement, reporting on views, and giving analysis.

If you’d like to discuss a multi-component programme, get in touch to talk through your needs with one of our directors.

Consultancy

We support you in a variety of ways, including:

  • Working alongside you to help shape your thinking and planning
  • Bringing a new perspective and fresh ideas to your existing ways of working
  • Advising on strategy for a project that you’ll implement – for example community research or a training programme. 
Some examples of our consultancy work include:
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North East Uni Connect Programme (NEUCP)

We work with NEUCP to help disadvantaged young people enter higher education. Kaizen provides mentor training for students from five universities (Teesside, Newcastle, Northumbria, Durham, and Sunderland), along with staff training, individual coaching, and consultancy support.

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National Institute for Health Research (NIHR)



We worked with NIHR to help improve engagement of people from diverse backgrounds in clinical research. This included adapting the Kaizen engagement models and engagement manual for the health sector, training and facilitating action learning for practitioners from across the country.

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Support for the People’s Constitution Commission in Belize

We're helping develop a nationwide engagement strategy for grassroots involvement in reviewing and rewriting the constitution. We also provide technical support on analysis and reporting.


Coaching

Our experienced coaches work alongside people in your organisation to help them clarify their goals and get equipped to thrive in their role. We coach one-on-one and small groups, from young people to senior leaders.

How it works

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Book a call

Explore your project in a free 30-minute strategy call. You’ll speak with a Kaizen director who can quickly understand your needs.

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Get to work

We’ll work with you to create something that meets your aims.

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Create change

Whatever your goals, you have the partner you need to reach them.

Send us a message

A member of our team will be in touch.
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