Community engagement and research that helps you deliver

Get insights and direction to make better decisions

Develop the right strategy

We help you plan meaningful, effective community engagement

Improve understanding

Get a better grasp of the issues, so you can make better decisions

Deliver better outcomes

Produce effective work that puts the community’s needs at the centre

Do you struggle with:

Not being able to reach all the groups within your community?
Not having the capacity or expertise to draw out the insights you need?
Worrying your project could be taken in the wrong direction by a loud minority?

Put your community at the heart of your decisions

Get beyond the focus groups, online-only consultations, and hearing from
the usual suspects
Hear from all groups within your community and get balanced feedback
Gain valuable insights that will shape your work
Have robust data on which to base your decisions and justify funding
Have confidence in your work, knowing you’re not doing a tick box exercise
Save time and money – work that’s built on strong evidence has a better
chance of success.

FREE Community Engagement training

Free training on the Art and Science of Effective Engagement

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We’re leaders in community engagement and research

We believe every voice deserves to be heard. And that meaningful work happens when we draw from many diverse opinions.

Founded in 2000, Kaizen is known for empowering communities through engagement and consultation. Our models are cited as best practice by organisations including the Young Foundation and the National Institute of Health Research. High-profile projects we’ve led include:

We take on projects of all sizes

We can deliver anything from a small, targeted piece of community research to large engagement and research projects that span years. It’s about understanding what you need for your unique project.

Some ways we can help

We can support you at any stage of community engagement. Whether you need help creating a single engagement strategy, or you want us to run a large engagement and research project that spans years – we have the experience and expertise.

Our services include:

● Strategic advice and consultancy – developing engagement strategies for community involvement
● Conducting research and outreach – from street engagement and door knocking to facilitating community workshops and public consultations
● Turning research into actionable insights – producing clear, accessible reports that help shape policies and initiatives
● Training frontline staff – equipping teams with the skills for effective community engagement.
● Delivering multi-agency projects – helping organisations collaborate on community-focused initiatives.

We believe every voice deservesto be heard

How it works

Book a call

Explore your project in a free 30-minute strategy call. You’ll speak with a Kaizen director who can quickly understand your needs.

Get to work

We’ll work with you to create something that meets your aims.

Get insights and direction

With detailed analysis and clear reporting, you have the clarity and direction you need.

“We have worked with Kaizen for many years across a very wide range of projects. Whether facilitating training for staff, co-designing programmes for young people or delivering community research, Kaizen always produce the results. They are a trusted delivery partner for us, able to navigate sensitive work challenges and design innovative approaches. They are easy to work with, very responsive to our needs and I can highly recommend them.”

“We have worked with Kaizen for more than 8 years on our flagship youth leadership programme – the Legacy Youth Voice. Their delivery of all aspects of the programme has been outstanding, including facilitation of workshops with architects, planners, and internally with staff at LLDC. Their expertise on youth development, coupled with knowledge about community engagement around planning make them uniquely suited to deliver this project for LLDC. The success of the LYV in the past years is very much down to the quality of work from Kaizen. They are a very easy organisation to work with, quick to respond and bring a real collaborative approach to the project. I can unreservedly recommend them as a delivery partner.”

“From start to finish the programme was planned, coordinated and delivered seamlessly. Significant attention was given to detail, and the organisation of the sessions was highly praised by the participants involved. The open, friendly and responsive nature of the team along with the ability to relate ultimately led to successful delivery of the programme. It was great working with Kaizen!!”

“Kaizen’s approach to working in partnership with us was exemplary; never have I felt so supported by a consultancy on a project. They provided creative input, ideas and practical advice that was incredibly valuable to me as the project manager responsible to DCLG for the project.…. I can without any hesitation strongly recommend Kaizen for anyone seeking research, consultation or engagement services ”

Organisations we work with

Why organisations choose us

Our people are specialists in community engagement

We’re experts in reaching traditionally under-represented, under-served and excluded communities. With a deep knowledge of the community sector, our people understand how to quickly make a connection and build trust.

The team has a diverse lived and professional experience and a wide variety of cultural backgrounds. Team members are fluent in 16 languages, from Spanish and Arabic to Farsi and Tigrinya. Read more about our amazing community engagement team.

We’re flexible and give you the data and analysis you need

Our work is known for its depth of quantitative and qualitative analysis – translating evidence into insight. Our reports are actionable, accessible and practical, and can be understood by laypeople.

We can report in whatever way you need – from full, data-rich reports, to slide decks, case studies, and community-facing summary reports. We can even just supply you with the raw data for you to do your own analysis and reporting. It’s all about what's most effective.

Our track record shows there’s no such thing as a ‘hard to reach’ group