Engagement, training and consultancy

Creating positive change with individuals, communities and organisations

What we do

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Community engagement and research

Hear from all groups within your community, so you can make better decisions.

Training and development

We’re on a mission to make the best training available to all

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Consultancy and coaching

Get strategic input and advice to
make your work more effective

Community engagement and research that helps you deliver

Successful community projects begin with putting people’s needs at the centre. But you may not have the capacity or expertise to reach all the groups within your community, and fully understand the issues.

We help you:

  • Get beyond the focus groups, online-only consultations, and hearing from the usual suspects
  • Hear balanced feedback on what people in your community think and feel
  • Gain valuable insights that will shape your work and deliver better outcomes.
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Training and development to help your people thrive

From large organisations to small charities, and from primary schools to universities, we design and deliver training that’s bespoke to you.

Our work is:

  • Custom-designed around your goals
  • Led by experienced, skilled trainers and facilitators
  • Delivering long-term impact

Consultancy
and coaching

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We support you in a variety of ways, including:

  • Working alongside you to help shape your thinking and planning
  • Bringing a new perspective and fresh ideas to your existing ways of workingl
  • Coaching one-on-one and small groups –
from young people to senior leaders.

We bring people together to create positive change

We’re a collective of specialists in engagement, training, facilitation and consulting with a wide range of backgrounds and professional and lived experience.

Since 2000, we’ve completed over 1,000 projects. We believe that, if we want to overcome the challenges we face in our communities, we have to think and do things differently.

We work across sectors – health, non-profit, education, housing and culture. Society’s challenges are big and messy and complex, so we find it helps to have both a depth and breadth of understanding.

How it works

Book a call

Explore your project in a free 30-minute strategy call. You’ll speak with a Kaizen director who can quickly understand your needs.

Get to work

We’ll work with you to create something that meets your aims.

Create change

Whatever your goals, you have the partner you need to reach them.

Organisations we work with

Why organisations choose us

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We work across sectors

Society’s challenges are big and messy and complex, so it helps to have a depth and breadth of understanding.
Our work spans health, non-profit, education, housing and culture. This helps us see how issues are interrelated – for example, how employment is affected by housing, health, and education.
Working within one sector is simply too narrow for us. We need a broad perspective so we can pull together the different strands to find a way forward.

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We can handle complex projects

Within the Kaizen network, we have over 1,250 years of professional experience, giving us a deep well of knowledge and resources across various disciplines
We work in complex situations that others might not feel equipped to. For example, engaging with the Grenfell community to shape the vision for the Grenfell Tower Memorial.
We don’t always have all the answers at the start of a project. But we’re confident in co-designing with others, and we have the experience and expertise to learn and adapt as a project evolves.

We’re driven by values, not profit

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We’re driven by values, not profit

We call ourselves a ‘social business’. Making a profit isn’t our first priority – instead, we want to take on different kinds of challenges and create projects that can have a lasting impact on people and communities.
We believe in striving to achieve ambitious goals because we know the extraordinary is possible.

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We serve people, not clients

We love our clients (and yes, we know clients are people too). But the best way to serve them is by serving the people they work with.
This sometimes means challenging our clients to think differently and change plans to create truly impactful work. By being honest and unafraid of difficult conversations, we achieve better results together.

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Our people are specialists

Our skilled team have decades of experience and are hand-picked for each project.
Our community engagement team has a diverse lived and professional experience and a wide variety of cultural backgrounds. Not to mention being fluent in 16 languages, from Spanish and Arabic to Farsi and Tigrinya. Read more about our amazing team.

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Examples of our work

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London Fire Brigade

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Nandos

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Action for Children

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Newcastle University

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Guys & St Thomas’ Charity

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Waltham-Forest

Waltham Forest

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Send us a message

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