Engagement, training and consultancy

Creating positive change with individuals, communities and organisations

What we do

Community engagement and research

Hear from all groups within your community, so you can make better decisions.

Training and development

We’re on a mission to make the best training available to all

Consultancy and coaching

Get strategic input and advice to
make your work more eﬀective

Community engagement and research that helps you deliver

Successful community projects begin with putting people’s needs at the centre. But you may not have the capacity or expertise to reach all the groups within your community, and fully understand the issues.

We help you:

Get beyond the focus groups, online-only consultations, and hearing from the usual suspects
Hear balanced feedback on what people in your community think and feel
Gain valuable insights that will shape your work and deliver better outcomes.

Training and development to help your people thrive

From large organisations to small charities, and from primary schools to universities, we design and deliver training that’s bespoke to you.

Our work is:

Custom-designed around your goals
Led by experienced, skilled trainers and facilitators
Delivering long-term impact

Consultancy
and coaching

We support you in a variety of ways, including:

Working alongside you to help shape your thinking and planning
Bringing a new perspective and fresh ideas to your existing ways of workingl
Coaching one-on-one and small groups – from young people to senior leaders.

We bring people together to create positive change

We’re a collective of specialists in engagement, training, facilitation and consulting with a wide range of backgrounds and professional and lived experience.

Since 2000, we’ve completed over 1,000 projects. We believe that, if we want to overcome the challenges we face in our communities, we have to think and do things diﬀerently.

We work across sectors – health, non-proﬁt, education, housing and culture. Society’s challenges are big and messy and complex, so we ﬁnd it helps to have both a depth and breadth of understanding.

Trusted to deliver – from The National Gallery to the Olympics

Over the past 20 years, we’ve been chosen to lead some of the UK’s most high-profile and complex engagement work. Our clients range from local grassroots organisations to government departments, global institutions and national charities. Examples include:

National Gallery: Facilitating community co-design for the gallery’s bicentennial build programme
London 2012 Olympics: Leading an eight-year flagship youth engagement programme
Grenfell Tower Memorial: Working closely with bereaved families, survivors and the local community to shape a lasting memorial.

We’ve supported more than 1,000 projects for organisations including the Ministry of Housing, Lambeth Council, London Fire Brigade, Scouts, NHS England, and Nando’s.

How it works

Book a call

Explore your project in a free 30-minute strategy call. You’ll speak with a Kaizen director who can quickly understand your needs.

Get to work

We’ll work with you to create something that meets your aims.

Create change

Whatever your goals, you have the partner you need to reach them.

“We have worked with Kaizen for many years across a very wide range of projects. Whether facilitating training for staff, co-designing programmes for young people or delivering community research, Kaizen always produce the results. They are a trusted delivery partner for us, able to navigate sensitive work challenges and design innovative approaches. They are easy to work with, very responsive to our needs and I can highly recommend them.”

“We have worked with Kaizen for more than 8 years on our flagship youth leadership programme – the Legacy Youth Voice. Their delivery of all aspects of the programme has been outstanding, including facilitation of workshops with architects, planners, and internally with staff at LLDC. Their expertise on youth development, coupled with knowledge about community engagement around planning make them uniquely suited to deliver this project for LLDC. The success of the LYV in the past years is very much down to the quality of work from Kaizen. They are a very easy organisation to work with, quick to respond and bring a real collaborative approach to the project. I can unreservedly recommend them as a delivery partner.”

“From start to finish the programme was planned, coordinated and delivered seamlessly. Significant attention was given to detail, and the organisation of the sessions was highly praised by the participants involved. The open, friendly and responsive nature of the team along with the ability to relate ultimately led to successful delivery of the programme. It was great working with Kaizen!!”

“Kaizen’s approach to working in partnership with us was exemplary; never have I felt so supported by a consultancy on a project. They provided creative input, ideas and practical advice that was incredibly valuable to me as the project manager responsible to DCLG for the project.…. I can without any hesitation strongly recommend Kaizen for anyone seeking research, consultation or engagement services ”

Organisations we work with

Why organisations choose us

We can handle complex projects

Within the Kaizen network, we have over 1,250 years of professional experience, giving us a deep well of knowledge and resources across various disciplines

We work in complex situations that others might not feel equipped to. For example, engaging with the Grenfell community to shape the vision for the Grenfell Tower Memorial.

We don’t always have all the answers at the start of a project. But we’re confident in co-designing with others, and we have the experience and expertise to learn and adapt as a project evolves.

We’re driven by values, not profit