Kaizen is committed to protecting your personal data and ensuring transparency in how we handle information. If you believe your data has been mishandled, accessed without permission, or used in a way that breaches your rights under the Data Use and Access Act 2025 (DUAA), you have the right to raise a formal complaint.

This form allows you to report concerns about how your personal data has been collected, stored, shared, or processed by Kaizen. We take all complaints seriously and will acknowledge your complaint within 30 days of receiving it. We will then investigate and respond to you without undue delay, keeping you informed of progress where resolution takes longer.

Before submitting your complaint, please ensure:

• You are the data subject or have authority to act on their behalf

• You provide as much detail as possible to help us investigate

• You have read and understood our Privacy Policy

If you need this form in an alternative format or require assistance completing it, please contact us at data@kaizen.org.uk or call 020 8133 1089

If you are unsatisfied with the outcome of our investigation, you have the right to escalate your complaint directly to the Information Commissioner’s Office. Their contact information can be found on their website at www.ico.org.uk.

Your personal data will be used for the purposes of this complaint only, and will be processed lawfully.

* Indicates required field

Your name *

Email address *

Telephone number or alternative contact method:

Date of complaint *

Description of the complaint – please provide a clear description of your concern, when and how you believe your personal data was mishandled (e.g. unauthorised use or incorrect data)

What outcome are you seeking? Please tell us what you would like us to do to resolve your concern (e.g. correct, delete data, provide information)

Supporting evidence – please provide relevant evidence, such as screen grabs, emails, or other documents that support your complaint